Bradley Howard's Blog

Views of digital media, innovation, loyalty and business in the real world

Understanding Pinterest

Capture

So the latest social network, in fact the best social network since Facebook, is now Pinterest. Barely a day goes by without a top headline story from the likes of LinkedIn and Mashable promoting the increasing take up of Pinterest.

I’ve been using Pinterest for a few weeks now. Since then it’s been interesting to see more people joining and following my ‘boards’. It’s principally the same group of early adopters who keep signing up to the latest new social websites in search of the next big Facebook.

Pinterest is a super-simple concept. If you see something interesting on the web, you ‘Pin’ that content to Pinterest, which inserts a good looking graphic from the interesting page on to a virtual cork board.

In the past, this type of site was called a bookmarking site and would have competed with Digg, Delicious and a thousand other startups which have been acquired by the big .coms (and then spun out again).

Pinterest seems to make bookmarking interesting again through a few simple new concepts:

  • Grouping ‘Pins’ together as interest groups
  • Keeping it simply to Pin items to Pinterest
  • Adopting the ‘following’ principle of social networks

It’s the user interface that’s the knock out factor. There are some key aspects of the site that sets Pinterest apart from other sites, and we’ll start seeing the usability features on other sites.

One of these features is how the site horizontally scales so well. At home I have a large widescreen monitor. I can easily fit a browser window next to a Word window, and Skype or Yammer around those. Looking at Facebook when a browser window is maximised looks ridiculous – a thin sliver of content among a wide, white page. However Pinterest constantly fills the entire screen, adding more content as the browser window expands vertically and horizontally.

There’s no doubting that Pinterest has been growing very, very quickly. The site is still very fast at loading and rendering, despite most of it’s content being graphics.

I don’t think Pinterest is the killer app for bookmarks.

I still use Delicious, mainly because I’ve been using it for several years and have hundreds of bookmarks, but also because most of my links are stored because the content was interesting, not just a graphic on a page.

And I still use Flickr for all my images because BT gave me a Pro account with my broadband package and it stores the graphics in such high resolution.

If I see an interesting graphic on a page, such as an infographic, I typically put it on Twitter and if I need to find it again, I’ll search my tweets.

As for Pinterest, I’m not that sure where it fits in. Most of the boards seem to centre around fashion and food. So maybe Pinterest will end up as a niche site for these industries. Until the next big social network comes along.

 


 

npowerclub72.com site review

Capture
This week npower, who secured the naming rights to the Football League from the 2010/11 season for three years, jumped on the bandwagon and launched a Football League social network - www.npowerclub72.com.

The agency behind the website clearly had some good intentions, some of which I agree with:

  1. Don’t use Facebook Connect for everything, because unless you’re a unique level of Superbrand, all the consumer data that you’ll be collecting will be owned by Facebook. I agree with this and at Endava we call this On Portal and Off Portal. Off Portal are social networks such as Facebook, Twitter, etc. where the brand has no permanent rights to consumer data, and On Portal are brand-owned social networks where all the data belongs to the brand.
  2. Badges are good. I also agree with the philosophy that when users have used the site for long enough, reward them with badges. This idea has been around for a long time (Xbox or even Gold/Platinum credit cards and airline points cards). Badges cost nothing to distribute (they are only pixels), and instantly provide a level of loyalty to a website where users want to return to earn the next badge. On Npower’s website, users earn a badge for visiting/ claiming to visit a Football League club’s ground.
  3. Football and social networks. It’s been a long time coming – with football the most popular sport in the UK, and social networks so successful here as well, it’s natural to create a network for football fans.

So far so good.

The design is OK, nothing too fancy, and then again, it probably doesn’t need to be – neither Facebook or its twin brother Google+ are going to win any creative design awards.

Here’s what I’d have done differently if we ran the site:

  1. Badges are overused. In fact, the only thing to do on the site is earn badges. No other user generated content exists, and there’s no moderation on the site to you claiming all the badges. This defeats the loyalty aspect completely.
  2. No Facebook integration at all. The site should update Facebook (and Twitter, etc.) when users earn badges (once they sort out the badge issue).
  3. The visit-a-football-ground should be extended to upload pictures when a user visits a ground. This will provide a level of self-moderation.
  4. There’s no mobile support. In 2011, all sites should include mobile browser support and then include [iPhone and Android, etc.] app support. The mobile support should include mobile photo uploads and GPS, to provide FourSquare style ‘Check-In’ functionality to grounds.
  5. There’s little content links to the Football League. I would expect at least a league table and results ticker.

Back to my point above – a social network for football fans has been a long time coming, and I still think the opportunity exists for someone (probably a sponsor) to produce one.

 


 

What bricks and mortar can teach ecommerce

A very nice man came round to our house one night this week and interviewed Mrs H about her shopping habits online.

This was part of some research that a cross-supermarket industry body is conducting into home shopping. He wanted to find out as much about her online shopping habits as possible.

The questions were fascinating - all centred around habits which can't be tracked online. "How many supermarkets do you shop with?" "Have tried using Tesco Click and Collect?" "Have you tried the new Sainsbury iPhone App?" He asked her if she recognised a QR code (no, not the specific code... it was whether she knew it was a QR code, and yes, she did).

The man even wanted to see where in the house the computer she does her online ordering from is located. He noted that we had wireless in the house and asked if her iPhone used the WiFi network. He showed photos of Tesco in Korea who are using QR codes in a subway station to let customer order food while waiting for a train - shown in the video above.

The interview got me thinking about what I could do to improve a website if I was a supermarket chain. And it didn't strike me until I went to buy some ground coffee from the local supermarket one morning.

I went in to buy the coffee and looked at the shelf. Do I want Tesco brand or a non-Tesco brand? Fair trade or not? Strength 1,2, 3, 4 or 5? There's a special on that one over there. The one next to it has more coffee and works out cheaper though.

And that's what you can't do online. Most people shopping online, especially for groceries, know specifically what they want to buy. But people who go into shops can buy additional items on impulse. Something catches their eye and ends up in the basket or trolley.

It happens with items other than groceries as well. A customer goes into a mens clothes shop for a shirt. And they see another shirt or cufflinks or a tie and maybe end up buying all three.

This isn't a case of "related products" or "suggested products" - it's impulse buying. I don't think I've bought many things on impulse from Amazon, and Mrs H claims it never happens when buying groceries online. However when we go shopping in a "real world" supermarket, we'll always buy at least one thing we didn't set out for.

To make this happen, screen design needs to radically change from a single product per page, to a shelf-style, where a customer can see a variety. Most ecommerce sites aren't designed or built to show variety (with the exception of colours or sizes). It's the opposite to real world shops where you never see a single product style on a shelf.


 

Why the single mobile device isn't possible

A true story (all the stories I tell on this blog are true - it's just this makes the story more dramatic) - I was standing in the kitchen washing the dishes last night whilst watching the television.

I find this to be the second most therapeutic place in the World - the first is in the shower (for more information about why we seem to think clearer in certain positions but never at our place of work, read Future Minds.

Anyway, back to washing the dishes, and I saw the new Sony Xperia Play advert shown below.

This got me thinking the same thing as the R&D guys and girls in every handset company in the World - what is the perfect handset/ mobile/ slate device? By perfect, I mean "what device will take over from all the other devices we own?" I remember conversations in the late 1990s when I worked at the Finnish Telco Sonera (for accuracy, I worked at a subsidary called SmartTrust - now part of G&D, however these conversations took place with the parent company) where we discussed more than 100% penetration of handsets in the World (i.e. more active handsets than people).

Why would people want more than one handset? Because you'd have a super smart/ fashionable one in the evening, an email device with QWERTY keyboard during the day, a sporty/ waterproof one on weekends and so on.

I remember hearing that the market research teams at Nokia (despite the recent bad news I'd recommend anyone with any technology interest to visit their amazing corporate headquearters in Finland) kept hearing that their users wanted tiny phones and massive screens; they wanted as few keys as possible and full QWERTY layouts; they wanted the simple, original, 'flat' Nokia menu and a gazillion functions on the phone. The users wanted the impossible - mutually exclusive functions.

After I'd finished the washing up (we have a large family and had guests that evening - these things take a while), I sat down and caught up on some recorded TV - Secrets of the Superbrands: Fashion when the penny dropped.

We won't be able to have a single device because of the following factors:

  1. Fashion - too many of us want the latest new shiny (or distressed as I learned on the Secrets programme) thing, for the sake of having the latest new thing.
  2. Best of breed. I use the toaster because it makes the least mess; I use the microwave because it makes hot chocolate quickly and without getting a saucepan dirty; I use the oven to roast chicken because I imagine it's going to taste nicer than the small microwave/oven (and I'm worried all future hot chocolates will taste a little chicken-ey).
  3. We want change. I like love Dairy Milk. But every so often I'll have a Flake, or a Twirl or a Wispa. Think of your favourite yet balanced meal - why don't you have it every night?

And for these reasons I don't think the single device to take over our wallet, mobile phone, laptop and paper pad is ever going to come along.


 

Nice homepage, Quidco

Quidco have redesigned their website, and one of the ideas I like the most is that they show in real time how many people have registered on the site. It gives a good sense of scale and success of the website, and is implemented nicely.

Quidco

If you haven't joined Quidco, I recommend you have a good look.

Basically their business model is that all their referral/affiliate fees are passed back to their customers... i.e. me and you. They take a £5 annual charge, but only once you've earned £5 in cashback, so you don't really lose anything. It turns the tables on sites like moneysupermarket.com and the other price comparison websites, who earn all their money from referral fees (and don't pass anything on to the customer). 

 


 

Bradley Howard

Head of Digital Media at Endava, although all the views in this blog are purely mine and not necessarily those of Endava.

 

Subscribe to my RSS feed

 

 

Other ways to find me:
TwitterBuzzLinkedInDelicious