I regularly attend a few MeetUps and last night I went to one that I’d been looking forward to for a while – a talk by Bill Boorman who has some 8,500+ followers on Twitter. Bill is quite infamous for “saying it how it is” and his social media expertise for his own company.
Fundamentally, Bill likens Twitter to a local pub, where you can hear and join in everyone’s conversation. You wouldn’t walk in and try and sell something direct (OK, forget the rose sellers for a second). And you would be quite subtle when joining a conversation.
Here were his other main points:
- Don’t plan too carefully; just build activity. Interestingly, I’ve heard that Facebook don’t have a strong content plan – they try not to plan too much because they prefer to be more market driven and quick to respond.
- Bill came to the stage wearing a T shirt with a hashtag, @billboorman and on the back, his web address. And a hat (without any branding). I’m not sure many people could get away with that (outside of San Fransisco), but his point was to stand out from the crowd and be different.
- Use Tweetdeck to tag specific groups
- Look to give advice to others, and be nice to others
- Make your avatar different so that you stand out in people's timeline
- Be real - as you are in real life. Don’t try and have a ‘digital persona’
- Use tweet cloud for specific events and hash caster to follow events
- Google "random twitter statistics" and use those as content
- Use Socialbro for statistics
- Whilst Bill doesn’t claim to delay his tweets, he recommends tweeting first thing in the morning (7-9am), lunchtime and 4.15pm to 9pm. I.e. when people have some spare time.
- Tweet less than 100 characters so that your tweets can be retweeted
- Find Tweet chats and join in the conversation – think of the pub analogy again
- Be different, don’t be normal
- Talk to ten strangers every day
- Bill’s view of social media and making money: “We give away [on social media] the stuff people used to charge for, and charge for the stuff people really need.” He talked about a plumber who puts up YouTube videos on how to do plumbing, and provides contact details if you really need a professional plumber. I guess it's the plumber's version of freemium!
- Don’t read any books on social media...
- Do read “How to leave Twitter” though
- 3,000 followers makes you think you’re important, 4,000 followers makes you realise you’re not
- Bill’s knowledge of hash tags was very good – he was quoting specific hash tags to use for specific content
- Think in terms of searches – products and services should include the location, such as #london
- Use replyz to engage in conversations
- Use promoted words through pay per click, not hashtags because you’ll annoy users
- Brands need to be specific and engage in a conversation – think back to the pub analogy
- If brands do just want to have a robotic data feed, then fine, but their profile needs to indicate this and answer via another Twitter account
- How brands reply is the most important factor for brands
- Don’t auto-update between LinkedIn and Twitter (I guess this is for users who tweet more than say, 5 times a day)
- Use Listorious and Formulist to automatically create and update lists of users. Then set advanced rules such as ‘Who has checked in more than 3 times at a specific venue’ in FourSquare.
- More tools: Followerwonk and Twollow
- To attract mass followers, use Tweetadder
- Brands need to be careful of negative publicity and deal with it quickly, not just 9-5, and Bill gave an example of British Gas. He also described how tweeting whilst being made to wait on hold on the phone was a great way to get attention
- To get a dormant Twitter account, try to contact @Twitter
I found it interesting that it took an hour before someone asked Bill what he does for a living. I knew he was in recruitment and sort of assumed everyone knew, but his recommendations above were very generic.
Another impressive point was that Bill spoke to 45 minutes and had a break before answering questions. He then had 50 minutes of questions which is very rare at a MeetUp. I went up to him at the end of the session and said I thought 50 minutes of questions was outstanding and he answered that he only does it for the engagement, not the initial ‘How to’ part – and I think that’s a key point in social media.
I thought about Bill’s comments on the way home and will try to implement them to double my followers from 200 to 400 in the next 8 weeks and see if they are valid – and report back here. If you are a Twitter fan, you should either contact Bill on Twitter, or find out where he’s speaking.
